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Ricardo Salviano is an experienced IT professional with a diverse background in infrastructure analysis, operations, and project leadership. Currently serving as a Senior Infrastructure Analyst at BRBCARD, Ricardo focuses on monitoring environment advancements and crisis anticipation. Previous roles include IT Operations Analyst at V.tal, where responsibilities encompassed process management, team leadership, and data analysis for performance improvement, and Systems Analyst at Oi, which involved incident resolution and monitoring critical systems. Additional experience includes project leadership and metrics analysis at Globalweb Corp, technical support roles, and a strong foundation in telecommunications. Ricardo holds a postgraduate degree in IT Governance and a degree in System Analysis and Development.