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Álef Lucas currently serves as Coordenador de Experiência do Cliente at BRBCARD, leading a team dedicated to the operation of customer service for various banking products. Past roles at BRBCARD include Controller/PM Loyalty SR, focusing on loyalty program management and product coordination, as well as Analista de Projetos e Produtos Pleno, emphasizing business analysis and project execution for major payment networks. Prior experience at Sicoob involved positions such as Product Owner/PM and PMO Assistant, where significant contributions to product development and mobile applications were made. Álef holds two MBAs in Strategic People Management and Project Management, alongside a degree in Systems Analysis and Development.