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Ruben Cantu currently serves as the Support Engagement Lead at Braze, a position held since April 2024. Previously, Ruben worked at SamCart from September 2021 to April 2024, where roles included Escalation Specialist and Customer Success Manager. Prior experience includes a tenure at ShipStation (August 2019 - September 2021) as User Success Team Lead and User Success Specialist, as well as a position at Accenture as Team Lead (July 2018 - August 2019). Ruben also contributed to Trusource Labs as Queue Administrator and performed roles as a Social Media Moderator and Support Specialist, focusing on troubleshooting and user engagement. Early in the career, Ruben was employed at Concentrix as Information Gatekeep Analyst, utilizing an Oracle database for process improvement. Ruben's educational background includes studies at The University of Texas at San Antonio from 2008 to 2010.