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Kate Saunders is a seasoned customer success professional with extensive experience in driving growth and engagement strategies across diverse industries. Currently serving as Manager of Customer Success SMB at Braze, Kate leads a team to enhance customer value in the EMEA and APAC regions. Previous roles at Braze included Senior Customer Success Manager and Customer Success Manager, where Kate focused on optimizing cross-channel marketing campaigns for global brands. Prior to Braze, Kate held senior customer success positions at Six & Flow and Inkpact, emphasizing growth marketing and personalized customer experiences. Early career experience includes strategic partnership management at TerraCycle Europe, where Kate contributed to award-winning sustainability initiatives. Kate holds a Bachelor of Arts in Business Management from Newcastle University.