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Laure Mace is an experienced professional in customer experience management, currently serving as the Head of Customer Experience at BrandAlley.co.uk since May 2023. With a strong focus on fostering a customer-centric culture and ensuring exceptional customer satisfaction and retention, Laure has held various roles including Customer Experience Manager at Internet Fusion Group and Customer Experience Group Manager at PETITOU LIMITED. Previous experience includes managing a community café in South East London, coordinating web projects, and assisting in product management at Fleury Michon. Laure holds a Master's degree in Marketing from Rennes School of Business, an MBA through an exchange program with IFIM Business School, and a Bachelor of Business in Marketing.