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Shannon Roberts has a diverse work experience spanning several roles and companies. Shannon is currently working as a Certified EOS Implementer at EOS Worldwide since 2020. Prior to that, Shannon served as the CEO of Brand Builders, a certified woman-owned business focused on delivering high-quality services and driving sales results. Shannon started their career at ASPI/SFIC in 2002 as an Area Supervisor, where they were responsible for personnel management, event scheduling, and executing various promotional activities.

Shannon Roberts obtained a Bachelor of Science (BS) degree in Journalism from the University of Maryland, where they studied from 1989 to 1993. In addition to their academic achievements, Shannon has also obtained certifications in their professional career. In August 2020, they became a Certified EOS Implementer through EOS Worldwide. Moreover, in October 2019, they became a Corporate Sponsor with Women of the Vine & Spirits.