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Sam C. is an accomplished customer success professional with extensive experience in leadership roles across various sectors, including financial technology, telecommunications, and IT services. Currently serving as a Senior Customer Success professional at BrainFinance since September 2018, Sam C. effectively manages escalations, coaching, and training within a SaaS-based environment. Previous roles include Customer Specialist at Shaw Communications, Technical Support Staff at Manulife, and Senior Technical Specialist at Computer Sciences Corporation, where Sam C. demonstrated a strong capability in managing customer concerns, training, and ensuring quality assurance. With a foundation in technical support as a Computer Technical Specialist at IBM and Printer Technician at Hydro-Québec, Sam C. has consistently contributed to operational efficiency and customer satisfaction throughout a diverse career that began with roles in management at Presse Commerce Corporation and 123compute.