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Laura Shelley has held various roles in the customer service industry, starting as a Front Desk Agent at HK Hotels and working their way up to Reception Manager at Firmdale Hotels PLC. Laura later transitioned to roles like Client Services Manager at Office Concierge and Director at Dellan Consulting. Currently, Laura holds the positions of COO, PR Director, and PR Associate at Brackendale Consulting Ltd. Laura Shelley graduated from UCL with a degree in Law.