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Anderson dos Santos has over 20 years of experience in the telecommunications and information technology sectors, with a strong focus on customer relationship management and project implementation. Currently serving as an Analista de Gestão de Entregas at BRFibra Telecomunicações since October 2020, Anderson is responsible for managing order fulfillment and maintaining direct communication with clients to ensure service quality and effective solutions. Prior roles include a managerial position at Vivo, overseeing post-sale customer experiences for B2B clients, and various consultancy roles at Sercom, specializing in project management and incident resolution. Anderson also has technical support expertise from earlier positions at Sitel and UOL, complemented by formal education in computer science and network engineering.