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Penny Santhanam PMQ has over 20 years of experience in the recruitment and customer success fields. From 1998 to 2004, they were the Regional IT Recruitment Manager at Complete Solutions. Penny then moved to Apollo Healthcare Solutions, Inc. as President, where they specialized in Human Capital management. From 2015 to 2017, they were an Executive Recruiter and Senior Recruiter at Conn's HomePlus. In 2017, they became a Senior Recruitment Consultant - Self Employed. Since 2018, they have been the Director of Customer Success and Director of Customer Success, Inside Sales and Talent at BPM Microsystems Inc., where they have worked with a broad scope of customers, directed a team, and achieved 269% year-over-year sales growth in Manual Programmer revenue. Penny has also grown the Net Promoter Score (NPS) above 95% in just 5 months.

Penny Santhanam PMQ obtained their Bachelor of Business Administration (B.B.A.) from Arizona State University. In 2021, they obtained their SHRM PMQ certification from the SHRM Executive Network. In 2018, they obtained their Predictive Index Practitioner certification from Predictive Index by RHSweeney Austin. Penny is also a Realtor.