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Yvette Renda has been working at BPA Quality since January 1998, starting as a Training Consultant in the UK location. Over the years, Yvette has held various roles within the company, with their most recent being Vice President People Development at BPA Quality North America. In their current position, Yvette is responsible for assisting clients in developing and motivating their staff to achieve Best in Class Service to their Customers, as well as providing coaching solutions to Contact Center management teams.