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Marsha Arnaldy is an accomplished Senior Project Manager at BPA Quality since May 2006, where expertise in call quality monitoring and operations has been cultivated from a starting position as a call quality analyst. Prior to this role, Marsha served as a Senior Customer Service Representative at St. Vincent's Hospital, developing training curricula and customer service assessment tools. Additional experience includes team leadership and customer service roles at MagnaCare and Blue Cross Blue Shield, enhancing member assistance and claims processing competency. Earlier positions at Coram Healthcare and Allen Health Care involved patient file maintenance and overseeing a team of home health care aides, respectively, demonstrating strong operational and management skills throughout a progressive career in healthcare and customer service.