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Andrea Burns, MBA, has over 20 years of experience in various leadership roles within the customer service and call center operations industry. Andrea served as the Global Head of Quality and Training Excellence at BPA Quality (North America) since 2017. Prior to that, they were the Vice President of Customer Care at American Safety Council, Inc from 2016 to 2017. Andrea also held multiple roles at JPMorgan Chase, including AVP of Customer Service and Sales Call Center Operations from 2006 to 2016, and AVP of Customer Support Division (Collections) Call Center Operations from 2004 to 2006. Andrea began their career at TeleTech as a Senior Operations Manager from 1998 to 2003.

Andrea Burns earned their Bachelor of Science degree in Finance from the University of Phoenix, which they completed between the years 2003 and 2006. Andrea further pursued their education at the Crummer Graduate School of Business at Rollins College, where they obtained a Master of Business Administration (MBA) degree with a focus on Management, Entrepreneurship, and International Business, graduating in 2008.