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Essi Parker is a seasoned professional with extensive experience in quality assurance and customer service. Currently serving as a Quality Specialist and previously as a Quality Analyst at BPA Quality UK since June 2020, Essi focuses on enhancing contact center quality. Prior experience includes working as a Customer Service Representative at Dow from October 2010 to April 2014, where responsibilities included full order management and proactive problem-solving within cross-regional and functional teams. Essi holds a Bachelor of Arts in Psychology from the University of South Africa, earned between January 2008 and February 2011.