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Chris Windsor is an experienced professional with a strong background in quality analysis and market research. Currently serving as a Quality Analyst at BPA Quality UK since September 2018, Chris evaluates call centre interactions to provide insights for improvement. Previous roles include Consultant at Zen Research Myanmar, where a review of Quality Control and Operations was conducted, and Technical Support at Sitel, addressing customer issues to enhance satisfaction. Chris has held significant positions such as Corporate Quality Development Director at Synovate Thailand and Director of Customised Operations at Nielsen, playing pivotal roles in managing operations and quality development in the market research sector. Educational qualifications include a Master's degree in English Literature from Simon Fraser University and a Bachelor's degree with Honours in English Literature from the University of Bristol.