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Mohammad Sajaad currently serves as a Security Operations Center Analyst at Boxxe, where responsibilities include monitoring and analyzing security events, responding to incidents, and providing recommendations for security enhancements. Previous experience includes roles as an IT Service Desk Analyst at Daisy Group and Lloyds Banking Group, where Mohammad provided first line support to customers and business users, efficiently managing IT issues and complaints. Earlier positions as a Technical Customer Service Advisor at Capita involved facilitating effective communication with customers while addressing their problems. Mohammad holds a Bachelor of Arts in Islamic Studies from the University of Leeds and various IT certifications, including CEH v10, CompTIA Security+, and CompTIA Network+. Additional educational qualifications include extensive studies in Islamic and Arabic language studies.