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Sophie R. is an experienced IT professional with a strong background in service desk management and technical support. Currently serving as the IT Service Desk Manager at Bournemouth Borough Council since June 2016, Sophie R. leads a team of five Service Desk Analysts, ensuring high levels of technical support and customer satisfaction. Prior roles include Service Desk Team Lead at Mouchel and Service Desk Team Leader at QuoStar, where Sophie R. managed teams and developed substantial IT support skills. Beginning a career as a First Line IT Support Technician at Poole NHS Foundation Trust, Sophie R. built a solid foundation in IT support, further enhanced by a BSc (Hons) in Business Information Technology from Bournemouth University.