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Houssem Boujarra is an experienced Ecommerce Specialist and Operations professional currently employed at Bottle Nexus since September 2022, where responsibilities include store setup, payment and shipping configuration, app integration, and customer experience enhancement. Prior to this role, Houssem served as Customer Service Manager and Billing Team Manager at Vista Wine & Spirits from October 2021 to August 2022, focusing on staff management, policy development, quality assurance, and automated billing systems. Houssem also worked as IT Support at ALTRACALL from July 2019 to October 2021, handling ticket management, troubleshooting, and user guidance. Houssem holds an MA in African Studies and a Licence in Anthropology from the Faculté des Lettres et des Sciences Humaines de Sousse.