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Lilian Sparer is an accomplished professional in the field of technical support and web development, currently serving as the Founder of TheTechnicalSupportDen since June 2022, a platform designed for Technical Support Engineers to network and share insights. Simultaneously, Lilian holds the position of Senior Technical Support Engineer at Botify, a leading company in Search Marketing Analytics, since April 2016. Prior to these roles, Lilian worked as a Freelance Web Developer in London, and served as a Technical Support Engineer at HiPay, where extensive experience in online payments was gained. Early career experiences include internships in web development at Etibe.com and OT2S while obtaining formal education in Internet and Communication from French institutions, culminating in a professional license in 2009.