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Shahed Ahmed is a professional in the field of Information Technology with a Bachelor's degree from the University of Hertfordshire, obtained between 2013 and 2016. Since May 2017, Shahed has held the position of Technical Pre-Sales at Boston Limited, where expertise in pre-sales technical support is utilized. Prior to this role, Shahed worked as First Line Support at Fujitsu UK from April 2016 to May 2017, gaining valuable experience in customer service and technical troubleshooting.