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Brenda Stout is an experienced professional specializing in contact center management, currently serving as the Contact Center Manager at Bosma Enterprises since April 2010, where the focus has been on helping individuals reach their full potential. Prior to this role, Brenda held the position of Assistant Vice President and Call Center Manager at National City Bank from January 1982 to December 2008, overseeing a call center that served over 1,400 customer locations with a management team of two. Brenda holds a Master of Science in Education from Indiana University Indianapolis and a Master of Science in Sociology / U.S. History in Education from Ball State University, along with a high school diploma from Lawrence Central High School.