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Sern Yap is a Technical Support Engineer at Bosch Malaysia since January 2020, leveraging substantial experience in engineering roles. Prior to Bosch, Sern held positions as a System Engineer at TOA, focusing on Sound and Communication Systems and providing system design and support, and as a Project Engineer at AFS Engineering Sdn Bhd, managing ELV system projects. Earlier career experience includes serving as a Service Engineer at A&L Service & Maintenance Sdn. Bhd., where Sern was responsible for the installation of ELV systems and after-sales service. Sern holds a Bachelor of Electrical & Electronics Engineering from Universiti Tenaga Nasional, completed in 2011.