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Charles O'Carroll has extensive experience in customer service and management, primarily with Border Express Pty Ltd, where involvement spans from 2002 to the present in various leadership roles including Customer Service Manager, National Dedicated Provider Manager, and National Customer Service Manager. Prior to this, Charles held multiple positions at Border Express Pty Ltd, such as National Customer Manager and Credit Manager. Earlier career experience includes roles at Mayne Nickless Ltd. as National Billing Services Manager and State Billing Services Manager from 1998 to 2002.