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Stephen L. is a seasoned Senior Customer Experience (CX) Designer with extensive experience in service and customer experience design, currently employed at Bank of Queensland since April 2022. Previously, Stephen held similar roles at Revium and Sensis, where responsibilities included leading CX functions, conducting user research, facilitating design sprints, and creating various CX artefacts. Additionally, Stephen has a background in agency operations and team leadership at Found Digital and Sensis, focusing on project management, process development, and client relationship management. Stephen holds a Bachelor of Dramatic Production with a specialization in Stage Management from the University of Melbourne.