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Jenilee Potgieter has extensive experience in the field of business administration and human resources management, currently serving as the Retentions Team Leader at Medscheme Holdings since March 2017. In this role, Jenilee has progressed through various positions, including Credit Control Team Leader and Retention Specialist, providing support to brokers and handling escalated queries. Prior to Medscheme, Jenilee worked as a Callcenter Agent at CallForce Outsourcing Specialists for over a year. Academically, Jenilee holds a Bachelor of Business Administration with a focus on Human Resources Management from Southern Business School, completed in July 2020, and a Higher Certificate in Higher Education in Business/Office Automation from Monash University, earned in 2014.