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Shane Cahn is a seasoned IT professional with extensive experience in system administration, help desk support, and client services. Currently serving as a Senior System Administrator at BombBomb since March 2017, Shane has successfully implemented a Help Desk ticketing system and an asset management platform, in addition to deploying Active Directory and managing Mac systems using Jamf. Prior experience includes a role as a Help Desk Technician at Integrated Software Applications, where Shane provided software support, managed service teams, and handled sensitive client information with professionalism in a high-pressure environment. Earlier work as Front of House Manager and Server at Yoo Mae Sushi demonstrated strong interpersonal skills and effective customer service management. Shane's educational background includes studies in English Language and Literature at Pikes Peak State College and a high school diploma from Liberty High School.