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Shantal Wallace has a strong background in operations and management roles. Shantal recently joined Bolt as the Director of Service Operations in November 2021. Prior to that, they worked at The Hartford for over 18 years, starting as a Sales Operations Manager and progressing to roles such as Assistant Underwriting Manager, Small Commercial Underwriting Manager, and Operations Manager. Their most recent position at The Hartford was as a Senior Operations Manager, a role they held from March 2018 to November 2021. Overall, Shantal's work experience demonstrates their expertise in service operations, underwriting, and sales management.

Shantal Wallace attended Oklahoma State University from 1987 to 1991, earning a Bachelor's degree in Business Administration and Management, General. Shantal then pursued a Masters of Education at the University of Central Oklahoma from 1995 to 1998, specializing in Counselor Education/School Counseling and Guidance Services.