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Erika Secondi has a diverse work experience in customer success and project management roles. Erika is currently the Director of Customer Success at GoBolt, a position they have held since May 2022. Prior to this, they served as the Director of Experience at BoxKnight, which was later acquired by GoBolt, from August 2021 to May 2022. Erika also has experience in the hospitality industry, specifically at Sonder Inc., where they held various roles such as Project Manager, Supervisor of the Guest Experience Team, Operations Coordinator in Rome, Manager of Specialized Guest Operations, and Team Lead of the Guest Experience. Erika began their career as a Front Store Supervisor at Pharmaprix from March 2012 to February 2016.

Erika Secondi holds a Bachelor of Arts (B.A.) degree in Psychology from Concordia University. Erika also attended Collège Sainte-Anne from 2006 to 2011, but no specific degree or field of study is provided.