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Lisa Rogalski is a seasoned Support Engineer at Bolt Financial since September 2021, specializing in providing exceptional service to merchants and shoppers and achieving notable success in reducing shopper ticket reopening by 87% in 2023. Previously, Lisa served as a Technical Support Engineer at Oracle from December 2007 to April 2021, where responsibilities included post-sales support and addressing customer inquiries. Additionally, Lisa worked as a Mortgage Associate at Wells Fargo from May 2001 to August 2007, effectively managing loan documentation for a high-volume portfolio. Earlier career experience includes roles in product display and merchandising at QVC from 1987 to 1997. Lisa holds a Bachelor of Arts in English/Communications and a Bachelor of Arts in Communication and Media Studies from La Salle University, where studies were completed from 1982 to 1986.