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Cristian Bautista has worked in several customer service roles since 2018. Cristian began their career at Rappi as a Customer Retention Analyst and Customer Service Analyst. In 2020, they joined Elenas as a Trainer Analyst, Customer Service Support Specialist, and Customer Service Representative. Later that year, they moved to Mercado Libre as a Customer Service Analyst. Most recently, in 2022, they joined Bolsiyo as a Customer Experience Lead.

Cristian Bautista has a diverse educational background. From 2017 to 2020, they obtained a degree in Administration and Business Management from the Universidad de La Salle, focusing on business, management, marketing and related disciplines. Prior to this, they obtained a Technical Sales degree in Products and Services from the Servicio Nacional de Aprendizaje (SENA) from 2015 to 2016, with a focus on customer service management. Additionally, Cristian has obtained four certifications from LinkedIn in 2022, including Bases de datos con un café, Cómo comunicarse con tacto y diplomacia, Habilidades de vida con un café, and Liderazgo y trabajo en equipo.