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Deja Shannon, MBA, MSIS, currently serves as the Customer Success Manager at Bold Penguin since May 2022, managing over 200 accounts by monitoring customer health, providing ongoing training, and identifying upsell opportunities. In addition, Deja has successfully improved the onboarding process, significantly increasing the 30-day, 1 Quote Start adoption rate. Previously, Deja worked as a Customer Relationship Advocate at Fidelity Investments, utilizing CRM systems to enhance customer experiences and promote brand loyalty. Deja's earlier roles include an administrative position at University Hospitals and a customer experience specialist role at Best Buy, both focused on improving customer satisfaction and operational efficiency. Deja holds a Master's degree in Management Information Systems from the University of Phoenix, an MBA from Cleveland State University, and a Bachelor's degree in Marketing from Kent State University, supported by an Associate's degree and a certificate in Business/Commerce from Lorain County Community College.