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Michael Ames is an experienced technical support professional with a diverse background in end-user support and technical problem resolution. Currently serving as an End-User Support Specialist at Boeing Distribution Services Inc. since February 2017, Michael manages and resolves complex technical support incidents, specializing in hardware, software, and network issues. Prior experience includes roles as a Senior Field Technician at KLX Aerospace Solutions, where responsibilities involved maintaining PC systems and supporting Help Desk personnel, and as a Desk Side Support technician at HCL Technologies, leading a team for escalated issues. Earlier experience at Hewlett-Packard as a Level 2 Service Desk Technician focused on troubleshooting a range of software and hardware problems. Michael holds an Associate's Degree in General Studies from Macomb Community College, earned between 1992 and 2014.