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Scott Nale is an experienced automotive service manager with a career spanning over two decades in various managerial roles across multiple dealerships. Currently serving as the Service Lane Manager at Bob Hook Chevrolet since April 2022, Scott facilitates conflict resolution among service department staff while contributing to the evaluation of departmental production. Previously, Scott served as Service Manager at Bill Collins Automotive and as Service and Parts Director at John Jones Auto Group, where a consistent service drive process was implemented, focusing on high customer satisfaction and retention. Additional roles include service management positions at Commonwealth Dodge Inc, Cross Chrysler Jeep, and Oxmoor Auto Group, where Scott established effective customer relations programs, controlled expenses, and improved service sales processes. Scott's extensive background demonstrates a strong commitment to customer service excellence and operational efficiency in the automotive industry.