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Carmen I Santiago serves as Vice President at BNP Paribas, leading the Operational Risk and Operational Permanent Control Team since September 2023. Previously, Carmen held the position of Senior Vice President at BNY Mellon, focusing on Clearance & Collateral Management Governance and Risk Management Framework from September 2019 to February 2023. Prior experiences include roles at JPMorgan Chase & Co., where Carmen worked in compliance investigations and program management, and at Morgan Stanley, providing support in various operational capacities within Wealth Management. With earlier positions at firms like Nomura, Soleil Securities, and Goldman Sachs, Carmen has developed a robust background in operational risk management, compliance, and team leadership, complemented by a Bachelor's degree in Hospitality Administration from City Tech, CUNY, and a Master's degree in Organizational Leadership from Alliance University.