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Ryan Rodriguez has extensive experience in customer success and engagement, currently serving as a Senior Customer Success Manager for Research and Corporate Markets at BMJ since June 2015. Previous roles at BMJ include Customer Experience Manager and Customer Engagement Manager, where responsibilities encompassed relationship building, ROI reporting, and usage analyses. Prior to joining BMJ, Ryan worked at Springer Science+Business Media in various capacities such as Corporate Licensing Associate and Account Development Specialist, focusing on account management and business development. Ryan began a career at the State of Florida as a Technician and holds a Master of Science in Marketing and a Bachelor of Fine Arts in Theatre from Florida International University.