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Kent K. Zunker has over two decades of experience in IT and software solutions. Currently serving as a Senior Principal Architect at BMC Software since December 2000, Kent K. Zunker designs Business Service Management (BSM) solutions that facilitate communication between IT organizations and their business counterparts for effective service management. Previous roles include Product Manager in the Office of the CTO at N(i)² Inc. from October 2007 to December 2009, Performance Analyst at RedPrairie from November 1993 to December 2000, and Senior Software Engineer at NMT Corporation from 1991 to 1993.