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Ray Liu is an IT Service Desk Engineer at Bluestone Home Loans, providing senior-level IT support through multiple channels since May 2023. Previously, Ray served as an IT Technician at Carbonelle Consulting, addressing customer issues with medical software and hardware from March 2022 to May 2023, and operated as a sole trader at Ray Consulting from November 2019 to February 2022, where website development led to increased traffic and client satisfaction. Additionally, Ray functioned as an Information Technology Business Analyst at Engenesis, assisting the sales department with software operations in 2020. Ray holds a Master's degree in Information Technology from Charles Sturt University and has completed a professional year in IT Business Analysis, alongside earlier academic credentials in Information Technology and Embedded Software.