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Felicity W. is currently working as a UX Researcher/Product Manager at BlueMatrix. Felicity previously worked as a User Experience Research Assistant at the University of North Carolina at Chapel Hill and as a User Experience & Services Assistant at The Claremont Colleges Services. Felicity holds a Master of Science in Information Science from the University of North Carolina at Chapel Hill and a Bachelor of Arts in Linguistics from Pomona College. Felicity has experience in managing research operations, conducting client interviews, analyzing user testing sessions, and improving customer experience. Felicity is dedicated to developing UX research strategies and documenting user insights to drive product decisions.