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João Paulo Confessor is a seasoned technical professional with extensive experience in various support and engineering roles. Presently serving as a Technical Lead at BlueCat since August 2017, João Paulo Confessor applies advanced knowledge of Python and the BlueCat API to resolve critical issues and provide architectural guidance. Previous positions at BlueCat include Enterprise Support Engineer and Enterprise Support Analyst, where João Paulo Confessor excelled in customer engagement and technical troubleshooting. João Paulo Confessor also contributed to Oracle's Hospitality team as a Customer Service Admin Support and has a solid foundation in technical support and network administration from roles at Evolux and Universidade Federal do Rio Grande do Norte. João Paulo Confessor holds a Bachelor's degree in Computer Science from Universidade Federal do Rio Grande do Norte, obtained in 2012.