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Nathan Aukerman is an experienced escalation manager and technical support professional with a diverse background in customer support and IT infrastructure. Currently at Bitsight since March 2019, Nathan has excelled in managing escalated customer issues, fostering collaboration across teams, and contributing to the company's knowledge base. Prior roles include senior technical support engineer at Bitsight, technical support engineer at Varonis, client support engineer at Infranet Technologies Group, and LAN/WAN engineer at Entravision Communications. Nathan holds an MBA in IT Management from Western Governors University and a BA in Psychology from the University of North Carolina at Chapel Hill.