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Jim McCann has extensive work experience in the technology industry. Jim currently works at BlueCat as a Team Lead - Senior Customer Success Manager since June 2021. Prior to that, they held the role of Customer Success Manager at BlueCat starting from July 2017. Before joining BlueCat, Jim worked at Desire2Learn as a Project Manager, SaaS from April 2014 to July 2017. Jim also worked at BlackBerry as a Carrier Service Manager from February 2011 to April 2014. Prior to that, they were employed at Bell Canada Enterprise as an Account Manager/Technical Sales Solution Advisor from 2001 to June 2009. Jim's earlier experiences include working at Nortel Networks as a Solutions Engineer from January 2000 to May 2001 and as a Project Engineer/Manager from December 1996 to December 1999. Jim started their career at Digital Equipment Corporation as a Network Service Delivery Manager/Customer Support Specialist in 1986, where they worked until 1996.

Jim McCann attended Technology from 1981 to 1982, where they obtained a degree in Computer Technology with a focus on Computer Science. Jim also holds additional certifications including Certified Customer Success Manager (CCSM) Level 2, Certified Customer Success Manager, and Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER, obtained in 2020 and 2019 respectively.