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Gareth Williams is a Senior Technical Support Specialist at Bluebeam, Inc. since April 2022, delivering exceptional technical support to Key and Enterprise customers while mentoring team members on complex customer issues. Previous experience includes roles such as Technical Support and Application Specialist at Brain & Software International, where high-level technical support and training were provided, and Scientist at AstraZeneca, contributing to in-vivo study designs. Additional positions include Scientific Officer at Agenda Life Sciences, Licensed Scientific Officer at The Open University, Assistant Technical Officer at NHS Milton Keynes, and Animal Technician at S3 Science Recruitment. Gareth Williams holds a Bachelor's degree in Natural Sciences from The Open University and has a diverse background in scientific and technical roles alongside customer support expertise.