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Pavan Kumar Jaya has 9 years of experience in the IT industry, working at Blue Yonder as an Information Technology Team Lead since February 2020. Prior to this, Pavan worked at JDA Software in various roles such as Technical Support Specialist, Technical Support Analyst, and System Administrator. Pavan specializes in End User Support, Endpoint Management, and collaborating between Infrastructure and Security teams to address Endpoint vulnerabilities effectively using tools like MECM, Intune, and Manage Engine Endpoint Central.