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Milton Lopera currently serves as Senior Vice President of Customer Experience & VOC at Blue Stream Fiber, where responsibilities include leading client experience excellence and innovative customer support strategies within the Fiber-to-the-Home sector. Prior to this role, experience at Charter Communications included positions as Vice President II of Sales Activation Call Centers and Vice President of Customer Service, overseeing operations to optimize sales and customer service initiatives. Earlier career achievements include serving as Vice President of Contact Center Operations and Director of Contact Center at Altice USA, and various managerial roles at Cablevision, where significant contributions were made in enhancing customer engagement and operational efficiency across multiple service platforms.