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Christopher M. is a seasoned IT professional with extensive experience in billing operations and management, primarily within the telecommunications sector. Currently serving as Senior Manager of MIS at Blue Stream Fiber since March 2019, Christopher M. oversees backend IBM Power system operations supporting the ICOMS billing application and plays a critical role in process improvement and automation projects. Previous roles at Charter Communications include Senior Billing Applications Support Administrator, where Christopher M. maintained high service levels for production billing operations, and Customer Service Business Data Analyst, improving customer satisfaction through data analysis. Additional expertise includes leadership in digital phone provisioning and team management, with a clear track record of enhancing operational efficiency and customer satisfaction metrics. Christopher M. holds a background in IT consulting and a foundational education from Devry University.