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Ebony J. Fleming is an accomplished professional with extensive experience in customer success, sales, and funeral services. Currently serving as a Customer Success Manager II at Blue Ocean Brain, an HSI Company, Ebony has achieved a 95% client retention rate and contributed to a 30% revenue increase through upselling. In addition, significant time has been spent as a Funeral Services Intern/Transport Specialist at Bliley's Funeral Homes and Cremation Center, where compassionate care was demonstrated in preparing deceased individuals and conducting ceremonies. Prior roles at ASSA ABLOY Group included OEM Inside Sales Coordinator, where over $1.3 million in new business was achieved, and Customer Care Team Lead, yielding a 20% increase in team productivity. Earlier experience at Allstate involved investigating and adjusting auto accident claims. Ebony holds a Bachelor of Science in Business Administration from the University of Maryland Eastern Shore, a Master of Business Administration from Averett University, and an Associate of Science in Funeral Service and Mortuary Science from John Tyler Community College.