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Daniel Howells is a Software QA Engineer II and Scrum Master at Blue Ocean Brain, an HSI Company, since October 2019, specializing in Behavioral-Driven Development (BDD) and focusing on systems behavior. Previous experience includes roles as a Customer Service Manager and Technical Customer Service Team Lead at Amazon and AWS, where Daniel developed coaching and training programs for associates while delivering high-quality customer service. Additional experience encompasses sales at General Motors and store management at Overberg Agri Bedryw, complemented by a matriculation degree from High School Velddrif and training at Damelin.