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Ingrid Daniela Borgas, MHA, currently serves as a Product Manager for Specialty Products & Services and previously held the role of Consumer Engagement Specialist at Blue Cross & Blue Shield of Rhode Island since July 2014. In these positions, Ingrid has focused on enhancing customer experience through the assessment of business policies and the development of educational programming to boost community involvement. Ingrid's extensive experience in health advocacy and case management at AIDS Care Ocean State involved linking clients to medical care and providing essential social services. Academic qualifications include a Master of Science in Health Care Administration & Management from Salve Regina University and a Bachelor of Arts in Sociology from Providence College.