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Erika DeVargas is an experienced Account Manager at Blue Cross & Blue Shield of Rhode Island, specializing in employer segment operations and managing a portfolio of up to 100 fully insured group accounts. Previous roles include serving as a Medicare Concierge Customer Service Representative, providing exceptional support to BCBSRI members, and working as an Entrepreneur, where Erika created masks during the Covid-19 pandemic. Additional experience encompasses serving as Activities Director at New Horizons Adult Day Care Center, leading to a 60% increase in attendance, and previous positions in customer service and event management. Erika holds an Associate of Science degree in Animal Business Management from the New England Institute of Technology.