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Krystal Williams has over two decades of experience at Blue Cross Blue Shield of Michigan, where roles have included Client Engagement Manager, Client Operations Manager, Account Manager, Senior Account Representative, and CSR II. Their responsibilities have involved providing benefit and claims support to group and agent clients, along with onsite servicing at benefit fairs and open enrollment meetings. In addition, Krystal operates Travel By Krystal, LLC as a travel agent, facilitating memorable vacations and trips for clients. Krystal holds a Bachelor of Arts degree in Criminal Justice and Corrections from Michigan State University, earned between 1991 and 1996.